To explain the problem, it is better to solve the problem

In foreign trade, in life, problems are unavoidable. After a problem arises, the first thing that many people think of is to rack their brains to explain this problem, to find some high-sounding reasons, hoping to round up the mistakes they made!

In fact, I think solving problems is more important than explaining problems.

For example, when the shipping schedule is late, the customer is angry and the consequences are serious. It depends on how you solve the problem for the customer. It is not an explanation. If you explain the problem again, things cannot be solved.

If you arrange another flight for the customer immediately, it may be tomorrow, may be the day after tomorrow, it may be the next week, then give the customer a message, do some explanations, sincerely apologize, and then say the remedy you have already made. Maybe the customer still complains, but because you have come up with the best solution, I believe that the customer will eventually accept your efficiency and sincerity!

If your shipment is inconsistent with the sample, there is a big gap, the customer is quite angry, how to explain this problem? The only explanation is that the factory's production control is not strict, 100% of the seller's responsibilities, if you find some other reasons, It will only make you think that you are arguing.

Better to ask the customer, how much damage this incident has caused him, communicate with your boss how to solve this problem! Give your solution, let the customer give you extra points!

Of course, if your boss or boss wants to do a hammer sale, then you don't need to be anxious either. It's not your responsibility. It's not something you can solve. It might be better to leave that place!